Effective September 22, 2026
Privacy Policy
This policy explains what Mosaix Learning Strategies LLC (“Mosaix”, “we”) collects when you use MILO, why we collect it, and who else sees it. We sell learning software, not data: we have never sold personal information and we do not share it for advertising.
What we collect
What you give us
- Account: your email address and password (stored only as a cryptographic hash, so nobody at Mosaix can read it).
- Profile: your name, job title, company, photo, skills, expertise, interests and anything else you choose to add.
- What you create: courses, pathways, assessments, surveys, posts, replies, chat and direct messages, event details, uploads and documents.
- Payment: handled by Stripe. Your card number goes to Stripe, never to us. We store your Stripe customer id, which package you are on, the amount, and when it renews.
What we record as you use MILO
- What you open, save, complete and how long you spend on it — this is what makes progress, report cards and recommendations work.
- Sign-in times and visit history.
- Technical data: IP address, browser and device type, and server logs.
We do not use advertising cookies or third-party trackers. The cookies MILO sets are the ones that keep you signed in and remember your preferences.
Why we use it
- To run MILO: sign you in, show your learning, deliver your courses and events.
- To bill you, if you are on a paid package.
- To send you what you asked for: notifications, digests, accountability updates. You control these at notification settings.
- To recommend learning, analyse skills and power AI features.
- To keep the platform secure, prevent abuse, and fix faults.
- To meet our legal obligations.
Who else sees it
Other members. MILO is a social learning platform, so some things are meant to be seen. Your profile is visible to other members in your MILO, and anything you post to a community, board, channel or class is visible to the people there. You can turn off appearing in the People directory in your settings. Your learning progress and report card are private to you, except where you share them or where an administrator or coach on your MILO can see them as part of their role.
Your organization. If your employer runs its own MILO, its administrators can see member accounts and learning activity on it.
Our service providers. We use these companies to run MILO. Each one only gets what its job requires, and none of them may use it for anything else:
| Provider | What it does | What it sees |
|---|---|---|
| Supabase | Database, accounts and file storage | Everything in your account |
| Vercel | Hosting and delivery | IP address, request logs |
| Stripe | Payments and subscriptions | Name, email, card details, billing history |
| Resend | Notification and digest email | Email address, message content |
| LiveKit | Video and audio in live classes | Display name, audio and video while you are in a room |
| Anthropic | AI drafting, Scout and skills analysis | The text of the request, which may include your goals, skills or draft content |
| Google Meet links for virtual events | Event title and schedule |
Searches you run against outside sources — the learning catalog, GIF search — are proxied through our servers, so those providers see the search, not who searched.
AI providers do not train on your data. Text sent to Anthropic for an AI feature is processed to answer that request and is not used to train models.
Everyone else. We disclose personal information otherwise only when the law requires it, to protect someone’s safety or our rights, or if Mosaix is sold or merged — in which case we will tell you first.
How long we keep it
We keep your account data while your account is open. Close it and we delete or anonymise your personal information within 90 days, except: billing records, which we keep for seven years because tax law requires it, and content you posted into shared spaces, which may remain with your name removed so conversations others took part in stay readable. Backups are overwritten on a rolling basis within 90 days.
Your choices
You can see and edit most of your data in MILO directly, and you can ask us to export it, correct it or delete it — write to MILO@mosaixlearning.com and we will answer within 30 days. We will not treat you differently for asking.
If you are in California, the CCPA gives you rights to know what we collect, to delete it, to correct it, and to opt out of sale or sharing — we do neither. If you are in the EEA or the UK, you also have the right to object to processing, to restrict it, and to complain to your data protection authority; we process your data to perform our contract with you, to meet legal obligations, and for our legitimate interest in running and securing the platform.
Security
Data is encrypted in transit and at rest. Access to each member’s data is enforced in the database itself, row by row, rather than only in the application. Access by our staff is limited to those who need it to support you. No system is perfectly secure, but if a breach affects your personal information we will tell you and the relevant authorities as the law requires.
Where your data lives
MILO is operated from the United States and your data is processed there. If you use it from elsewhere, you are sending your information to the US, where privacy law differs from your own.
Children
MILO is not for anyone under 16, and we do not knowingly collect their data. If you believe a child has given us information, write to us and we will delete it.
Changes
We will post any change here with a new effective date, and email you first if the change is significant.
Contact
Mosaix Learning Strategies LLC
113 Ardmore Place
Utica, NY 13501
United States
MILO@mosaixlearning.com