Effective September 22, 2026

Refunds & Cancellation

The short version: cancel whenever you like, keep what you paid for until the end of the month you paid for, and no further charges. We do not refund part-months as a rule — but if something has gone wrong, write to us and we will put it right.

How the subscription works

Paid MILO packages are billed monthly, in advance. Each payment covers the month ahead, and your card is charged again on the same date each month until you cancel.

Cancelling

Open your packages page and choose Manage billing, which takes you to our payment provider’s portal. Cancel there. You can also write to MILO@mosaixlearning.com and we will do it for you.

What happens then:

• You keep the package until the end of the period you have already paid for.
• Your card is not charged again.
• After that date your account moves to the free Starter package. It is not deleted, and what you created stays where it is — you simply lose the features of the paid package.
• You can resubscribe at any time.

Refunds

Because you keep access to the end of the period you paid for, we do not normally refund the unused part of a month.

We do refund, without argument, when:

• you were charged after cancelling;
• you were charged twice, or for the wrong package;
• MILO was substantially unavailable for a significant part of the month;
• we removed something substantial from your package mid-subscription;
• somebody used your card without permission.

Beyond that, we will consider any reasonable request. If you subscribed and quickly realised MILO is not what you needed, write to us within 14 days of the charge and we will normally refund it in full.

Refunds go back to the card you paid with, usually within 5–10 business days once approved.

Changing package

Moving up or down between paid packages takes effect immediately, and our payment provider prorates it — you are charged or credited for the unused part of the month automatically. A credit is applied to your next invoice rather than returned to your card.

Failed payments

If a renewal fails, we keep your package active while your card is retried over the following days, and you will be emailed about it. Update your card from Manage billing. If it is never paid, the package ends and your account returns to Starter.

Free trials and discounts

Where we offer a trial, we say at sign-up how long it lasts and what happens at the end. Cancel before it ends and you are not charged. Promotional codes apply for the period they state, and the standard price applies afterwards.

Before you dispute a charge

If you do not recognise a charge, it may appear on your statement as Mosaix rather than MILO. Please write to MILO@mosaixlearning.com before raising it with your bank — we answer within two business days and can almost always resolve it faster than a dispute would.

Contact

Mosaix Learning Strategies LLC
113 Ardmore Place
Utica, NY 13501
United States
MILO@mosaixlearning.com